Legal
Cancellation & Refund Policy
Pavlova social dinners · Effective date: July 27, 2026 · Version 1.0
The short version. Cancel more than 24 hours before your dinner and you get a full refund, no questions asked. Within the final 24 hours, no refunds are issued. And if we cancel a dinner — including when it doesn’t reach its minimum group size — you always receive a full refund, automatically.
1. Who this policy is from
This policy applies to seats (“tickets”) for dinners organized by Rockup Ltd., a company registered in Cyprus (VAT Reg. No. CY60153093Z) (“we”, “us”), operating under the Pavlova brand and selling through pavlova.events. It forms part of, and should be read together with, our Terms of Service.
2. Cancelling your seat
2.1. If you cancel 24 hours or more before the dinner’s scheduled start time (local time of the event), you receive a full refund.
2.2. To cancel, contact us at support@pavlova.com or +1 (844) 702-0110 from the email address or phone number used at booking. The cutoff is determined by when we receive your request.
2.3. Within 24 hours of the start time, no refunds are issued for personal cancellations. Not attending the dinner (a “no-show”) counts as a personal cancellation.
3. How dinners are confirmed
3.1. Each dinner requires a minimum number of guests to take place. We make the go/no-go decision 24 hours before the scheduled start time.
3.2. If the minimum is reached, the dinner is confirmed and you will receive a confirmation message with final details.
3.3. If the minimum is not reached, the dinner is cancelled and everyone who booked receives an automatic full refund (see Section 4).
4. Cancellation by us
4.1. If we cancel a dinner for any reason — including not reaching the minimum group size, cancellation by the restaurant, or any other reason on our side — every guest receives a full refund, with no exceptions.
4.2. These refunds are issued automatically. You do not need to request them.
5. Changes to a dinner
5.1. If, after your purchase, we make a material change to a dinner — a change of date, a change of venue, or a shift in start time of more than 60 minutes — we will notify you, and you may cancel for a full refund even inside the 24-hour window, provided you do so before the dinner starts.
5.2. Non-material changes (such as minor menu adjustments by the restaurant or a different table within the same venue) do not create a right to a refund.
6. Seats purchased after confirmation
Seats purchased after a dinner has been confirmed (within the final 24 hours) are final sale, and this is indicated at checkout. No refund window applies to them.
7. How refunds are processed
Refunds are issued to the original payment method and cover the full amount you paid for the seat. We initiate refunds within 2 business days of the cancellation; depending on your bank, the funds typically appear within 5–10 business days.
8. Removal from a dinner
If a guest is removed from a dinner for a violation of our Code of Conduct, no refund is issued. See the Terms of Service and Code of Conduct for details.
9. Your statutory rights
Nothing in this policy limits any rights you have under applicable consumer-protection law that cannot be waived or limited by agreement.